I can’t apply my GCash Card promo voucher when ordering a card. What do I do?

The GCash Card promo voucher is available to selected users only. Eligible users will receive an SMS with the promo details. If you didn't get an SMS, you may not be eligible.
The voucher will be automatically applied on the payment page when ordering your GCash Card.

If you can’t apply your GCash Card promo voucher, follow these steps:

1. Review voucher details – Double-check the voucher’s terms and conditions, such as expiration date or usage limits.
2. Check voucher status – Make sure the voucher is still valid and hasn’t been used.
3. Troubleshoot GCash App – Try these troubleshooting steps, then try applying the voucher again.

If you still can’t use your GCash Card promo voucher, click here to ask for help. A customer service representative will contact you in 24 hours.

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