My GCash Card has not been delivered yet after 10 days. What do I do?

Once you successfully order your GCash Card, it will be delivered within 4-10 business days.

You’ll receive an SMS from GCash with the tracking number, which you can use to monitor your GCash Card order on the Ninjavan Website. 

If you haven’t received your card after 10 business days, click here to follow up on your order. Make sure to put the GCash reference number from when you ordered your GCash Card and the order date in your follow-up. A customer service representative will contact you in 24 hours.

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