I entered the wrong details when paying my bills with GCash. What do I do?

Save your favorite billers to avoid entering wrong details when paying your bills. You may check what to do below based on your scenario:

If you entered the wrong number or biller:

1. Check Payment Confirmation – Review the SMS confirmation, your GCash transaction history, or your GCash App Inbox to verify the details.
2. Verify Balance Deduction – Check if your GCash wallet was deducted. Some billers may reject payments if the details are incorrect.
3. Monitor for Refund – If the details don’t match, some billers may refund your payment. Check for an automatic refund in your GCash wallet within 1-3 business days.
4. Contact your Biller–Check with the biller if you can get a refund. 

If you entered the wrong amount:

1. Contact Your Biller – Ask if they accept advance payments or if the excess can be applied to your next bill.
2. Request a Manual Refund – To request a refund, click here to ask for help. One of our customer service representatives will help work with your biller to request a refund.

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