I entered the wrong details when paying my bills with GCash. What do I do?

Save your favorite billers to avoid entering wrong details when paying your bills.

If you have entered the wrong details when paying:

1. Check Payment Confirmation – Review the SMS confirmation, your GCash transaction history, or your GCash App Inbox to verify the details.
2. Verify Balance Deduction – Check if your GCash wallet was deducted. Some billers may reject payments if the details are incorrect.
3. Monitor for Refund – If the details don’t match, some billers may refund your payment. Check for an automatic refund in your GCash wallet within 1-3 business days.
4. Contact your Biller – Check with the biller if you can get a refund.

If you entered the wrong biller details or amount and did not receive a refund after the completion of the posting period, go to your GCash Transaction History and select your Bills transaction.

Tap Need Help? > I entered the wrong details to file a ticket.

Note: A refund is not guaranteed and is subject to approval by the biller.

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