I was charged multiple times for my bills payment. What do I do?
Double charges while paying bills may happen due to slow internet or high user activity. If you're charged multiple times, ask your biller if they can apply the extra payment to your next bill.
If you still have questions on multiple charges for your Bills payment, go to your Transaction History and select your Bills transaction.
Tap Need Help? > I was charged more than once for my transaction to file a ticket.
Note: A refund is not guaranteed and is subject to approval by the biller.
Need more Help?
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- How much is the transaction fee for my bills payment in GCash?