Unable to pay bills

If you cannot pay your bill through GCash due to an error or your payment is being rejected, try the following steps:

1. Restart the app and check your internet connection
2. You can also try troubleshooting common app issues
3. Check your wallet balance if you have sufficient funds
4. Please check the GCash Help Center if your biller has a system downtime or maintenance
5. Check if you have exceeded your GCash transaction limit. If you have reached your limit, you will need to wait until the start of the following month for it to refresh

If you still can't pay your bill, click here to report this issue and include a screenshot of the error message