I can’t pay bills using GCash. What do I do?
If you're encountering problems while paying your bill through GCash, try these steps:
- Restart the app and check your internet connection
- Troubleshoot common GCash app issues
- Ensure you have enough funds in your GCash Wallet
- Check if your biller is currently down or under maintenance. Billers that are grayed out in the app are temporarily unavailable.
See available and unavailable biller examples below:
Biller Available:
Biller Not Available
- Check if you've exceeded your GCash Transaction Limit; it refreshes at the start of each month
If you’re not sure if your payment went through, visit My GCash bill payment was not posted or confirmed. What do I do? for more information.
If you still can’t make your payment, click here to ask for help. A customer service representative will contact you in 24 hours.
Need more Help?
For other inquiries or concerns, check out the following articles:
- How do I pay my bills using GCash?
- How much is the transaction fee for my bills payment in GCash?
- I entered the wrong details when paying my bills with GCash. What do I do?
- I was charged multiple times for my bills payment. What do I do?
- I can't save scheduled bills or favorite billers. What do I do?