I can’t pay bills using GCash. What do I do?

If you're encountering problems while paying your bill through GCash, try these steps:

1. Restart the app and check your internet connection
2. Troubleshoot common GCash app issues
3. Ensure you have enough funds in your GCash Wallet
4. Check if your biller is currently down or under maintenance. Billers that are grayed out in the app are temporarily unavailable.

See available and unavailable biller examples below:

Biller Available:

Biller Not Available

5. Check if you've exceeded your GCash Transaction Limit; it refreshes at the start of each month

If you’re not sure if your payment went through, visit My GCash bill payment was not posted or confirmed. What do I do? for more information.

If you still can’t make your payment, click here to ask for help. A customer service representative will contact you in 24 hours.

Need more Help?