I can’t make a payment for my bills. What do I do?

If you're encountering errors while paying your bill through GCash, try these steps:

1. Restart the app and check your internet connection
2. Troubleshoot common app issues
3. Ensure you have enough funds in your GCash wallet
4. If your biller is experiencing system downtime or maintenance, please wait a few hours before trying again.
5. Check if you've exceeded your GCash transaction limit; it refreshes at the start of each month.

If you still can’t make your payment, click here to ask for help. A customer service representative will contact you in 24 hours.

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