ADVISORY:

BancNet has advised that the issue affecting QRPH and InstaPay transactions on March 24 has been fixed. If you encountered an issue during this time, rest assured your funds are safe and will be credited to your GCash wallet within 24 to 48 hours.

The E-PIN I bought from GCash was invalid. What do I do?

If the E-PIN you purchased via your GCash app is invalid or is not working, click here to ask for help.

A customer service representative will contact you in 1-2 business days.

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For other inquiries or concerns, check out the following articles:

I didn't receive my telco or non-telco load. What do I do?
I bought load on GCash but entered the wrong number or details. What do I do?
I was charged multiple times when I bought load on GCash. What do I do?

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The E-PIN I bought from GCash was invalid. What do I do?

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