I was charged multiple times when I bought load on GCash. What do I do?

You may have been charged multiple times for your telco or non-telco load because of system downtime or accidentally making the purchase more than once. 

If there is a system downtime

Your refund will be credited to your GCash wallet within 2 business days. You will also receive an SMS notifying you of this.

If you accidentally made multiple purchases

If the purchase has been completed, GCash won’t be able to refund you for your transaction.

Tips before making a load purchase

• Check your GCash wallet balance first
• Wait up to 5 minutes for your Buy Load transaction to be processed
• Ensure you have a stable internet connection before purchasing
• Review your GCash Transaction History

If you were incorrectly charged twice for your load purchase, click here to ask for help. A customer service representative will contact you in 1-2 business days.

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