I received the wrong or incomplete load credit. What do I do?

If the details you entered are correct but you received the wrong load credit or you did not receive all the inclusions in your load promo, click here to ask for help. A customer service representative will be in touch with you within 1-2 business days.

Note:

If the load you received is incorrect due to wrong information inputted, GCash won’t be able to reverse the transaction.