I didn't receive my telco or non-telco load. What do I do?

Your load purchase via GCash should be credited to you in real-time. If you did not receive your load or non-telco load after purchasing, do not make another transaction and check first IF:

• Your internet and network connection is stable
• Your transaction is on your GCash Transaction History
• The mobile number you inputted is correct

If you still don’t have any confirmation or update on your load/non-telco load purchase and haven’t received a refund in 2 days, go to your GCash Transaction History and select your load transaction.

Tap Need Help? > I didn’t receive the load that I bought to file a ticket.

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