I didn't receive my telco or non-telco load. What do I do?

Your load purchase via GCash should be credited to you in real-time. If you did not receive your load or non-telco load after purchasing, do not make another transaction and check first IF:

  • Your internet and network connection is stable
  • Your transaction is on your GCash Transaction History
  • The mobile number you inputted is correct

If the transaction has been reflected on your Transaction History but you did not receive your load, click here to ask for help. A customer service representative will be in touch within 1-2 business days.

 

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For other inquiries or concerns, check out the following articles:

 

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