I didn't receive my telco or non-telco load. What do I do?

Your load purchase via GCash should be credited to you in real-time. If you did not receive your load or non-telco load after purchasing, do not make another transaction and check first IF:

• Your internet and network connection is stable
• Your transaction is on your GCash Transaction History
• The mobile number you inputted is correct

If the transaction has been reflected on your Transaction History but you did not receive your load, click here to ask for help. Meanwhile, if you did not receive your E-PIN, click here to ask for help.

A customer service representative will contact you in 1-2 business days. 

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