I can't transfer money to another bank using GCash. What do I do?

Note: The information below is for bank transfers from your GCash wallet to other bank accounts or e-wallets.

  • For transfers initiated from your Bank App or E-Wallet to top up/cash in your GCash wallet, please refer to this Cash In article
  • For transfer or withdrawal from your GSave account to GCash wallet, please refer to this GSave article
  • For transactions made by scanning QR of merchant, please refer to this Scan to Pay article

 

Here’s what you can do if you cannot transfer money to another bank:

  1. Check Your Wallet Limits: Review your Wallet and Transaction Limits in your GCash Profile
  2. Check Your Wallet Balance: Ensure that your GCash balance is enough to complete the amount you want to transfer including the the transfer fee of PHP 15
    Note: If a transaction fails, the total amount, including transfer fees, will be refunded to your GCash account.
  3. Enter the Correct OTP: Make sure you input the correct One-Time Password (OTP)
  4. Troubleshoot common issues: 

If the transaction doesn’t push through due to any of the following, learn how to troubleshoot GCash app issues here:

  • You did not receive an OTP (one-time password) 
  • There is a prompt that says is there’s no internet connection but your connection is working well

Note:

In the event of a failed transaction, the total amount, including fees, will be credited back to your GCash Wallet.

If you still see the "Unable to process your request" message prompt, click here to ask for help. Please include a screenshot of the error for better assistance. A customer service representative will contact you in 24 hours.

 

Need more Help?

For other inquiries or concerns, check out the following articles:

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