I transferred from my GCash to the wrong bank account. What do I do?
Unfortunately, GCash cannot reverse or cancel the “erroneous” Bank Transfer (GCash to Bank) transactions made by the sender, as stated in our Terms & Conditions.
Steps you can take to try to retrieve your funds:
- Contact the receiving bank: Give the bank details like the transaction date, amount, your account info, and the intended account number.
- Provide documentation: Share any transaction records, like receipts or confirmation messages from GCash, to support your request.
Tips sending money:
- Double-check the recipient’s mobile number/account number and name before you confirm the transaction.
2. Use our Scan/Upload Bank QR feature to scan your recipient’s unique QR code.
Need more Help?
For other inquiries or concerns, check out the following articles:
- My GSave withdrawal or deposit has not been reflected.
- I sent money to the wrong GCash account or number via Express Send. What should I do?
- I think I was scammed. What do I do?
- Someone transferred to my bank using their GCash, but I didn’t receive it.
- I can't transfer money to another bank using GCash. What do I do?
- I transferred money from my GCash account to a bank or other e-wallet, but it was not received. What do I do?