I can't send money to another GCash account. What do I do?
Note:
If you are an iPhone 14, 15, or 16 user, you may be experiencing errors and issues when using Express Send. To learn more about the issue, click here.
If you see an error when sending money to another GCash account, here’s what you can do:
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Check your Wallet and Transaction Limits
Ensure that your transaction fits within your wallet and transaction limits based on your GCash profile. -
Check your GCash Balance
Make sure you have enough balance to complete the Send Money transaction. If you are sending money via GCash Padala, your balance should include the service fee/s. -
Confirm the Recipient’s Limit
Ask if the recipient has hit their transaction or wallet limit, as this could block the send money transfer. -
Confirm Your Transaction
Double-check that you’ve ticked the checkbox to confirm your transaction before submitting. -
Wait before sending money again
If you’re sending the same amount to the same number consecutively, it's best to wait 5-10 minutes between transactions. -
Troubleshoot Common Issues
If the transaction doesn’t push through due to any of the following, learn how to troubleshoot GCash app issues here:
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- You did not receive an OTP (one-time password)
- There is an error prompt that says there’s no internet connection but your connection is working well
- You are unable to generate a QR code
If the error continues, click here to ask for help. Our customer service representatives will check your transaction and will reach out to you within 24 hours.
Need more Help?
For other inquiries or concerns, check out the following articles:
- I can’t cash in to GCash. What do I do?
- I cannot transfer money to another bank using GCash. What do I do?
- I sent money from my GCash to another GCash account, but the recipient didn't receive it. What should I do?
- I sent money to the wrong GCash account or number via Express Send. What should I do?
- How do I send money to another GCash account?