I can't send money to another GCash account. What do I do?

If you encounter problems when sending money to another GCash account, here’s what you can do:

1. If you are asked to check your wallet balance and transaction history

• • This might mean that your previous transaction was successfully processed. Check your wallet balance and transaction history to confirm.
  • Make sure you have enough balance to complete the transaction.
  • Before submitting, ensure that you’ve ticked the checkbox to confirm your transaction.

2. If the transaction will exceed your daily outgoing limit

• • Ask the recipient if they’ve reached their wallet or transaction limit. This could block the transaction from going through.

3. If you’re asked to wait before sending money again

• • If you’re sending the same amount to the same number repeatedly, wait for at least 5 minutes between transactions to avoid issues.

4. If you’re asked to try again later

• • If the transaction doesn’t go through because of these reasons, here’s what to do:
    • No internet connection error but your connection is fine: Follow basic troubleshooting steps.
    • Unable to generate a QR code: Try refreshing the app or checking your network.
    • "GCash detected an untrusted connection": Switch to a different internet connection.
    • The number you’re sending money to is not registered: Make sure the recipient’s GCash number is active and valid.

5. If you see an error message like “GCash detected an untrusted connection” (e.g., REF: 2631 00AF or REF: 6948, 2631):

• • Try changing your network connection by following these basic troubleshooting steps.

If you still can’t Send Money, click here to ask for help. Please make sure to select the correct error message you encountered so we can address your concern accurately. A customer service representative will contact you in 24 hours.

Need more Help?