I can't send money to another GCash account. What do I do?

If you see an error when sending money to another GCash account, here’s what you can do: 

1. Check your Wallet and Transaction Limits
   Ensure that your transaction fits within your wallet and transaction limits based on your GCash profile.
2. Check your GCash Balance
   Make sure you have enough balance to complete the Send Money transaction. If you are sending money via GCash Padala, your balance should include the service fee/s. 
3. Confirm the Recipient’s Limit
   Ask if the recipient has hit their transaction or wallet limit, as this could block the send money transfer.
4. Confirm Your Transaction
   Double-check that you’ve ticked the checkbox to confirm your transaction before submitting.
5. Wait before sending money again
   If you’re sending the same amount to the same number consecutively,  it's best to wait 5-10 minutes between transactions.
6. Troubleshoot Common Issues
   If the transaction doesn’t push through due to any of the following, learn how to troubleshoot GCash app issues here:

• • You did not receive an OTP (one-time password) 
  • There is an error prompt that says there’s no internet connection but your connection is working well 
  • You are unable to generate a QR code

If the error continues, click here to ask for help. Our customer service representatives will check your transaction and will reach out to you within 24 hours.

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