I can’t pay using GCash Tap to Pay. What should I do?

If you cannot pay or get an error using Tap to Pay, please ensure your device supports NFC. To check if your phone is NFC capable, look at your phone’s settings and look for any mention of NFC.

Please also check with the merchant if their POS terminal is NFC enabled. 

If your device is capable of using NFC, please make sure to activate your GCash Tap to Pay.

Need more help?

For other inquiries and concerns, check out the following articles:

• GCash Tap to Pay
• I used Tap to Pay but the merchant didn’t receive the payment and/or SMS confirmation. What should I do?
  
  
• I was charged more than once when I used Tap to Pay. What do I do?