I cashed in from a bank or e-wallet but I didn’t receive the money. What do I do?
If you cashed in from a local bank (e.g., BPI, Unionbank, BDO, Metrobank) or e-wallet but didn’t receive the money in your GCash account, please follow these steps if the money doesn’t appear after 2 business days:
- Check GCash Transaction History or App Inbox: Sometimes transactions take time to reflect. Check back with with your GCash Transaction History after a while.
- Verify Mobile Number: Ensure you cashed in or sent money to the correct mobile number. If incorrect, contact the bank to request a refund. GCash does not control refund decisions.
- Check Wallet Limits: If you’ve exceeded your GCash wallet limits, the money may bounce back to the bank. Learn more about Wallet and Transaction Limits.
- Check Transaction Status: Check the bank/e-wallet’s app for the status of the transaction in the transaction history or notifications.
Cash In via Linked Accounts in GCash App
If you used linked accounts for cashing in through the GCash app:
Check for Error Messages: Sometimes errors occur during the process. Verify if any error messages were missed. Retry cashing in if your transaction is not in the Transaction History.
If you still haven’t received your money after following all of the steps above, click here to ask for help. Our support team will contact you in 24 hours.
Looking for something else?
- For transfers initiated from GCash App to Bank App or E-Wallet: Bank or E-Wallet Transfer Issues
- For transfer or withdrawal from GSave account to GCash wallet: GSave Deposit Issues
- For sending money to another GCash account: Send Money Issues
Need more Help?
For other inquiries or concerns, check out the following articles: