I can’t cash in to my GCash wallet. What do I do?
Note: The following information applies if your cash-in or top-up from your bank or another e-wallet was not received or credited to your GCash account.
- For transfers initiated from GCash App to Bank App or E-Wallet please refer to this Bank Transfer article
- For transfer or withdrawal from your GSave account to GCash wallet, please refer to this GSave article
- For sending money to another GCash account, please refer to this Send Money article
If you have encountered an error while cashing in to GCash, here’s what you can do:
- Check if you are still within your GCash Wallet and Transaction Limits
- If the transaction doesn’t push through due to any of the following, learn how to troubleshoot GCash app issues here:
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- You did not receive an OTP (one-time password)
- There is a prompt that says is there’s no internet connection but your connection is working well
If you’re still getting an error prompt, try the following steps indicated below per Cash In channel:
BPI
- On your BPI App, tap More
- Tap General Settings
- Select Customize Transaction Limits
- Tap Load e-wallet, prepaid phone, and utilities using other apps
- Finalize adjusted limits > Customize limits
After adjusting your limits, please try cashing in again.
Note: BPI has a default daily limit of PHP 10,000. You can increase your cash-in limit by following the steps mentioned above.
If you're still unable to cash in, click here to ask for help in reporting the error message. A customer service representative will contact you in 1-2 business days.
PayPal
Double check if you have linked your Paypal to your GCash account.
You can log in to your PayPal account to check if there are restrictions or needed actions, then relink your account to your GCash to be able to cash in again.
Note: PayPal may have placed limitations on your account due to any of the following reasons:
- Unauthorized use
- Account limits
- High-risk activity
- Inactive account
If you're still unable to cash in, click here to ask for help in reporting the error message. A customer service representative will contact you in 1-2 business days.
Payoneer
Contact CustomerServiceManager@Payoneer.com to unlink your Payoneer account first, then link and cash in again.
If you're still unable to cash in, click here to ask for help in reporting the error message. A customer service representative will contact you in 1-2 business days.
US Bank
If you can’t cash in from your US bank, check if:
- Your US Bank registered name and date of birth match your GCash-registered name and date of birth
- You are within the $500 cash-in limit for the first transaction and $1000 for the monthly transaction limit.
Should you need any more assistance, click here to ask for help and a customer service representative will contact you in 1-2 business days.
Need more Help?
For other inquiries or concerns, check out the following articles: