Manage Funds for GCash PRO Merchants
The Manage Funds tab allows a GCash Merchant to initiate a fund transfer or a payment to a recipient account via GCash PRO.
Fund Management is only enabled for merchants who DID NOT opt for the “Auto-Settlement to Bank” facility. Only Merchant Wallets enabled by the Merchant Administrator for this transaction can be used to manage funds. Furthermore, only GCash PRO users designated by their Merchant Administrator are allowed to initiate and approve the transactions.
The Merchant Wallet Balance can be viewed in the Manage Funds tab. Refer to the table below to check the different transaction statuses and their descriptions:
| Status | Description |
| Processing |
Transaction is still in progress. Do not transfer again as it may be doubled.
If the status does not change within 24 hours, you may reach out to Partner Support to validate. |
| Success |
Funds have been credited to the Recipient |
| Failed |
Failed to credit, Merchant Wallet was not deducted. You may process a new transaction |
| Pending |
Transaction is pending action by the Approver, where they may approve or reject the transaction |
For any concerns related to Transaction Verification, please include the following details when reaching out to the Partner Support team:
- Requestor’s Full Name
- Company Name
- Merchant ID
- Type of Transaction
- Transaction Reference ID
- Date and Time of Transaction
- Details of concern
This allows the user to transfer funds or send payments from their Merchant Wallet/Merchant ID (source account) to another GCash Merchant Wallet/ID (destination account).
Take note of the following details when transferring to a GCash Merchant Wallet:
- Source Account: Origin or source wallet for fund transfer
- If merchant has multiple wallets, user may select from the dropdown list of wallets
- Wallet Balance: The current available funds in a Merchant’s Wallet
- Upon selecting a Merchant Wallet as source account, the wallet balance is displayed
- Destination account: This can be any of the Merchant’s OWN GCash Merchant Wallets (if any), or it can be ANOTHER MERCHANT’s GCash Merchant Wallet as long as the destination wallet is enabled in GCash PRO
- A GPRO-enabled Merchant Wallet refers to the accounts of a Merchant who signed up as a GCash Merchant via GCash PRO
- Transfer Amount: Amount to be transferred
- The transaction limit is capped at PHP 9,999,999,999.00. The user shall ensure that there is sufficient balance in the wallet before initiating the transfer
The nominated Maker and Approver are responsible for all transfers made in the account.
This allows the GCash PRO Merchant to transfer funds from their Merchant wallet account to a Bank via PESOnet.
The account name and account number must match for successful transactions. Any errors will not be accommodated as they have gone through the approval process.
Fund transfer from a Merchant Account to a Bank via PESOnet shall follow the PESOnet cut-off time. Please be guided below:
| Cut-off Time | Processing and Crediting Schedule |
| 10:00 AM | Funds will be processed and credited not later than 2:00 PM of the same day |
| 4:00 PM | Funds will be processed and credited not later than 11:00 PM of the same day |