Advisory for using GCash on iPhone with iOS 13 and Below
Starting Jan 25, 2024, GCash users using an iPhone with an operating system of iOS 13 and below will not be able to access or log in to their GCash app. An updated iOS ensures a safe and secure experience by giving you the latest security features available on GCash.
To continue using GCash, make sure your iPhone is updated to iOS 14 and above.
- iPhone 15 / 15 Pro Max
- iPhone 15 / 15 Plus
- iPhone 14 / 14 Pro Max
- iPhone 14 / 14 Plus
- iPhone SE (3rd Gen)
- iPhone 13 / 13 Pro Max
- iPhone 13 / 13 mini
- iPhone 12 / 12 Pro Max
- iPhone 12 / 12 mini
- iPhone SE (2nd Gen)
- iPhone 11 / 11 Pro Max
- iPhone 11
- iPhone XS / XS Max
- iPhone XR
- iPhone X
- iPhone 8 / 8 Plus
- iPhone 7 / 7 Plus
- iPhone SE (1st Gen)
- iPhone 6s / 6s Plus
To update your iPhone to the latest iOS available for your device, please follow the steps below:
- On your homepage, tap Settings > General, then tap Software Update.
- Select General
- Tap Software Update
- Tap Install Now or Download and Install
If you have issues with updating your iOS, please visit Apple Support.
Need more help?
Rest assured that the GCash account and funds of affected users are safe and intact.
If you can't access your GCash account and have existing loans or accounts in GInvest or GSave, you may check out these alternative options:
- Should there be any outstanding balances to settle with GLoan, GCredit, and GGives, GCash users may pay via our GCash payment partners
- For your GFunds, GStocks PH, and GCrypto accounts, please use a mobile device with iOS 14 and up
- For your GSave account/s, you may refer below:
To deposit and withdraw funds from your GSave account, please see the table below:
| Deposit and Withdraw Options | Bank Over the Counter (OTC) | Bank ATM* | Other channels |
| BPI MySaveUp | ✅Deposit and Withdraw | ✅Withdraw | ❌ |
| GSave by CIMB | ✅Deposit and Withdraw | ✅Withdraw | ❌ |
| Maybank EzySave+ | ✅Deposit and Withdraw | ✅Withdraw | ✅Deposit via Cliqq and 7-Eleven |
| #UNOReady by UNO |
❌ Since no physical store |
✅Withdraw | ❌ |
*Withdrawal via Bank ATM is applicable for bank-issued physical cards. You may reach out to your bank if you would like to request a bank-issued card.
Dormancy fees will apply only if there are no movements or transactions performed on your GSave account and will be debited 5 years after the last transaction date.
Please refer to the table below:
| When dormancy will take effect - |
Dormancy Fees |
|
| BPI MySaveUp | After 6 months of no account movement | PHP 30 |
| GSave by CIMB | After 12 months of no account movement | N/A |
| Maybank EzySave+ | After 6 months of no account movement | PHP 30 |
| #UNOReady by UNO | After 6 months of no account movement | PHP 30 |