Why was my GCash account deactivated?

If you received an email on Account Deactivation and cannot access your GCash account anymore, it means your account was deactivated. 

In line with Bangko Sentral ng Pilipinas (BSP) rules and regulations, GCash accounts will be deactivated if they are not Fully Verified and haven't used GCash in the last 12 months. You may click here to read more about this policy. 

If you want to use GCash again, you’ll need to create a new GCash account. Note that your old account cannot be recovered.

If your account has money:

If your GCash account has a remaining wallet balance, you may follow these steps to claim your funds.

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