Why was my GCash account deactivated?

If you received an email on Account Deactivation and cannot access your GCash account anymore, it means your GCash Basic account was deactivated/closed.

A GCash account will be deactivated if it is not fully verified within 12 months from the time the account was opened. This is in line with Bangko Sentral ng Pilipinas (BSP) rules and regulations. You may click here to read more about this policy. 

If you want to use GCash again, you can create a new GCash account.

If your account has money:

GCash Basic accounts that are unverified and have funds will be suspended and will be collected an Account Maintenance Fee of PHP 15 monthly.  This fee will continue to be charged until the wallet balance reaches 0.

If you want to withdraw the remaining funds on your GCash Basic account,  you may follow these steps.

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