How can I use Ship & Deliver to book couriers?
Ship & Deliver is a GCash feature powered by Parcels PH that lets you compare prices and book courier services from Borzo, Grab, and Lalamove.
How to place an order
- Tap Add New Order on the Ship & Deliver page
- Select On-Demand Delivery
- Select whether to Pickup Now or Pickup Later
- If you choose Pickup Later, input the time and date you prefer your order to be picked up.
- Input the pickup and drop-off details, item details, and courier then tap Review Payment Summary
- Review the payment details then tap Pay with GCash
After booking, you will be directed to the order tracking page, where you can monitor the status of your delivery. Depending on the courier, you may also receive SMS updates including tracking links and rider contact details.
Note: If the driver cancels or doesn’t proceed with your order, your payment will be automatically refunded to your GCash account in real time.
How to save an address
For faster future bookings, you may add your address and contact details. You can save up to five (5) addresses for your convenience. Here’s how:
- From My Bookings, tap Address Book
- Tap Add Address
- Input the necessary details and tap Save
- Tap Pin Location to confirm your address
How to track your order
You can check your delivery status on the tracking page. Refer to the table below for order statuses:
| Status | Description |
| Pending | No rider confirmed yet |
| For Pick-Up | Rider is on the way to the pick up location |
| For Delivery | Rider is on the way to the recipient |
| Completed | Item has successfully been dropped off |
| Canceled |
User cancels the delivery request before the rider has arrived at the pick up point |
Follow the steps below to learn how to track your order:
- From Search Order, input your order number
- Tap on the order you would like to track and tap Track Order
Need more Help?
For other inquiries or concerns, check out the following articles: