Rejected or not reflecting GStocks PH buy or sell order
If your order did not reflect, please check the information below:
- For Buy Orders, please check if your buying power is sufficient for the order.
- For Sell Orders, please check if your stock portfolio contains the number of shares of stock you want to sell.
- For both Buy and Sell Orders:
- Please make sure that you follow the applicable Lot Size and Price Fluctuation for your chosen stock as described in the Board Lot table
- Please make sure that you submit your trade orders within the correct market hours corresponding to the PSE Trading Hours
- Please make sure that you follow the price ceiling and price floor limitations as implemented by PSE
If your order was rejected, it may have been one of the following reasons:
| Reason for Rejection | Order History Page |
| No available or insufficient funds in your AB Capital Trading Wallet | Rejected: Cannot Exceed Limit |
| No stock or insufficient number of shares in your online trading account | Rejected: No Stock Position |
| Placing an order after the market closes, but during the Run-Off Period (2:50 PM-3:00 PM) | Rejected: Invalid Price. Must be at Closing Price |
| Placing an order not in the prescribed board lot | Rejected: Odd/Mixed Lot Orders are not allowed |
| Placing an order at a price that is not at the correct “price tick or fluctuation” | Rejected: Invalid Price Fluctuation |
| Placing an order at a price above the ceiling for a particular stock for that day | Rejected: Invalid Price. Must not exceed ceiling price |
| Placing an order at a price that is below the floor price for a particular stock for that day | Rejected: Invalid Price. Must not be below floor price |
| Canceling an order during the Pre-Open Period (9:15 AM-9:30 AM) | Rejected: Cancellation not allowed during Pre-Open Period |
| As a foreigner, buying stocks which are prohibited to non-Filipino citizens. | Rejected: Not eligible to purchase this stock |