Note: Your new password must be different from your previous passwords. Avoid easily guessable passwords like your username or birthday.
Step 1: On your GCash Pro login page, click Forgot Password.
Step 2: Input the email address used during your application then click Submit.
Step 3: Use the temporary password sent via email to login.
Step 4: Once logged in, click Account Settings > Security.
Step 5: Click Change Password.
Step 6: Answer your security questions.
Step 7: Input your new password then click Submit