Note: You must link your GCash Account to your Grab App in order to use your GCash Wallet as a direct payment method. To learn more, please visit How to link my GCash to the Grab App.
Follow the steps below to learn how to use your GCash in the Grab App:
Note: Your GCash funds will be put on hold while your trip/delivery is ongoing. In the case your trip/delivery gets cancelled, your funds will be automatically refunded back to your GCash account. You will be notified via push notification and in-app inbox.
What happens if my funds on hold were not returned?
Please check your GCash balance if your funds have been returned. You may also refer to your in-app inbox or your push notifications for confirmation of your order
If you did not receive any of these and your funds were not returned, please message Grab through their customer support website.