I did not receive my top up or withdrawal in my GCrypto Account
Your GCrypto Top up or Withdrawal may be missing due to a GCash or PDAX downtime during your transaction. Please note that your transactions will be automatically credited to/from your GCash wallet in 2 business days.
If you still didn't receive your GCrypto top up, submit a ticket and include the following information:
- Reference Number
- Date of transaction
- Amount of transaction