Your GCrypto Top up or Withdrawal may be missing due to a GCash or PDAX downtime during your transaction. Please note that your transactions will be automatically credited to/from your GCash wallet in 2 business days.
If your GCrypto transaction did not get credited to/from your GCash wallet after 2 business days, submit a ticket in the Help Center and expect a response within 24 hours.
When filing a ticket, follow these steps:
Step 1: File a ticket in the Help Center. A GCash representative will get back to you within 24 hours after submitting a ticket.
Step 2: Input your GCash-registered email address, full name, and mobile number
Step 3: Select GCrypto > I did not receive my withdrawal to my GCash Account or I did not receive my top up to my Trading Wallet as your concern category
Step 4: Enter the Reference Number
Step 5: Input the Date of your Transaction
Step 6: Input the amount of the transaction
Step 7: Tap Submit