I want to delete or close my GCrypto account

If you want to delete or close your GCrypto account, make sure to zero out your trading wallet first. You cannot recover once the account has been closed.

Submit a ticket to request GCrypto account closure so that we can assist you.

Note: Use your GCash-registered email address when submitting a ticket to receive updates or follow up on your ticket. You can check your tickets via the GCash app by tapping Profile > Help.