If you want to close your GCrypto account, make sure to zero out your trading wallet.
You may request account closure by filing a ticket in the Help Center.
When filing a ticket, follow these steps:
STEP 1: Submit a ticket in the Help Center. A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
STEP 2: Input your GCash registered email address, full name and mobile number
STEP 3: Input in the text box if you have additional information about your concern.
STEP 4: Tap Submit