To update your mobile number, you must meet these 2 requirements:
- Both your old and new GCash accounts must be registered to the same account owner
- Your new GCash mobile number must be fully verified
To proceed, click here to file a request to change your mobile number registered to GCrypto, and include your old and new GCash Mobile Numbers so that we can assist you.
To change or update your GCrypto account, please make sure your GCash profile is up to date. You may change your name, email, birthday, birthplace, nationality, address, and income source.
Once your GCash profile is updated, click here to file a request to change your GCrypto account information.
If you can’t open GCrypto, it may be due to our partner undergoing system maintenance. Please try accessing GCrypto again after a few hours.
You may also try these troubleshooting steps for common app issues
If you are still having problems with accessing GCrypto after this, click here to report the issue to us.
If you want to delete or close your GCrypto account, make sure to zero out your trading wallet first. You cannot recover this once the account has been closed.
To proceed, click here to file a request to delete your GCrypto account.