To change or update your GCrypto account, please make sure your GCash profile is up to date. Once done, you may file a ticket in the Help Center to process your request.
When filing a ticket, follow these steps:
STEP 1: Submit a ticket in the Help Center. A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
STEP 2: Input your GCash registered email address, full name and mobile number
STEP 3: Select GCrypto > I want to update my GCrypto Account Information
STEP 4: Input your details to be changed
STEP 5: Input in the text box if you have additional information about your concern.
STEP 6: Tap Submit