Here's how you can receive crypto:
- On the GCash App, View All
- Tap GCrypto
- Tap on your desired crypto
- Tap Receive
Share the QR Code or the Public Key to the sender
- Note: Please make sure the sender is sending via the right network (e.g. sending BTC if in the Bitcoin network)
- You will receive a confirmation of the transaction in your email
Need more help?
Your crypto might not have reflected in your GCrypto wallet due to:
- The sender may have inputted the wrong GCrypto wallet address
- The sender might have selected the wrong blockchain network
- The sender did not input the correct destination tag
- The Blockchain network is congested/slow thus the transactions may be delayed
Please make sure that you check the possible reasons above. If you are still having problems with your GCrypto transaction after this, click here to report the issue to us so that we can check on your transaction.